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Apr 30, 2012

TRAI Launches Telecom Consumers Complaint Monitoring System

The Telecom Regulatory Authority of India (TRAI) today launched a new portal called the Telecom Consumers Complaint Monitoring System (TCCMS) to put in place a system that enables them to monitor complaints from telecom consumers. 

The TCCMS portal, would facilitate the telecom consumers in locating the “Consumer Care Number”, “General Information Number” and Contact Details of the complaint centre and Appellate Authority of their service provider. 

The portal would also help the consumers in accessing the website of their service provider’s complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint centre or Appellate Authority.

This portal will also help TRAI in monitoring the "status of redressal of complaints" lodged by the consumers with the service providers. It is felt that this portal will help enhance the effectiveness of the Grievance Redressal Mechanism. (PIB)

You can visit the Telecom Consumers Complaint Monitoring System portal by following the link below:

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